Marissa DeanPlatforms are increasingly offering financial services, with implications for platform business models and financial inclusion.
Annabel SchiffMicro-entrepreneurs in Kenya adapt platforms to fit their business needs, revealing opportunities and challenges for their financial and economic inclusion.
Kishor NagulaFor companies looking to reach customers via chatbots, we outline recommendations for UX design, partnership and revenue models, and more.
Bryan PonThis research explores how digital financial services are used in Kenya, providing valuable insights for product managers, FinTech entrepreneurs, policymakers, and DFS practitioners.
Maha KhanThis case study explores one company’s experience developing psychometric tests as an alternative method for credit scoring and a microfinance institution's experience implementing it.
Maha KhanTwo agriculture FinTechs integrated satellite imagery into their business models and product offerings, illustrating the promise and limitations of big data in financial services.
Marissa DeanWe share how FinTechs, telcos, and banks in East Africa are leveraging their extensive datasets and what the marketplace for this information looks like.
Marissa DeanThis “deep dive” provides details about leading organizations in the digital finance space with a focus on how they use data and analytics in their businesses.
Niamh BarryTo accompany the release of the first digital finance Evidence Gap Map (EGM), we undertook an in-depth review of the impact evidence for each digital finance product. This report presents a synthesis of the findings from the impact studies in the EGM.
Jonathan DonnerWe explore the importance of meaningful financial inclusion—access and effective use—how technology has disrupted the financial services sector, and the potential for open APIs to advance inclusion.