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Posts tagged with CI Blog Series

What forward-looking considerations could impact conversational interfaces in the future?

Kishor Nagula

In this post we highlight factors that might influence how conversational interfaces (CIs) are viewed, used, and interacted with across emerging markets in the future.

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Conversational Interfaces

Kishor Nagula

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Conversational Interfaces: Revenue Models

Kishor Nagula

It is often easier and less costly for CI providers to white label their conversational interface to a revenue partner rather than go direct to customer.

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MoMo: The Orange Money Digital Assistant

Guest Post

This is post number 4 of the Conversational Interfaces Blog Series and has been prepared by Teller Technologies, Inc., with whom some of our research was conducted, based on their pilot with Orange Money Madagascar.

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Partnership Considerations for Conversational Interfaces

Kishor Nagula

Conversational interfaces (CIs) are currently being deployed to help extend access to financial education and services across emerging markets with strong results. In one pilot in Tanzania, CGAP found that farmers who used Arifu’s interactive learning platform saved at rates five times that of farmers who did not use the platform. Although these findings are preliminary, they suggest these tools have a significant potential to change behavior.

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The role of language in the construction of a Conversational Interface

Kishor Nagula

As mentioned in the primer, using CIs to interact with customers through freeform African languages can be challenging given the limited amount of localized digital content to source.

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Criteria to consider when choosing between SMS and messaging applications when building a conversational interface

Kishor Nagula

Though functionally similar, it’s important to understand how SMS and messaging applications differ prior to engagement.

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