In this post we highlight factors that might influence how conversational interfaces (CIs) are viewed, used, and interacted with across emerging markets in the future.
It is often easier and less costly for CI providers to white label their conversational interface to a revenue partner rather than go direct to customer.
This is post number 4 of the Conversational Interfaces Blog Series and has been prepared by Teller Technologies, Inc., with whom some of our research was conducted, based on their pilot with Orange Money Madagascar.
Conversational interfaces (CIs) are currently being deployed to help extend access to financial education and services across emerging markets with strong results. In one pilot in Tanzania, CGAP found that farmers who used Arifu’s interactive learning platform saved at rates five times that of farmers who did not use the platform. Although these findings are preliminary, they suggest these tools have a significant potential to change behavior.
As mentioned in the primer, using CIs to interact with customers through freeform African languages can be challenging given the limited amount of localized digital content to source.
Though functionally similar, it’s important to understand how SMS and messaging applications differ prior to engagement.
As the cost of accessing the latest in machine learning and artificial intelligence drops, more and more organizations are depending on technology to reduce the cost and improve the quality of core business functions. By leveraging this technology in interactive conversations via conversational interfaces (CIs), customers across different demographics can now receive current, guided assistance, whether they want to know more about the latest agricultural practices or new financial services.