Though functionally similar, it’s important to understand how SMS and messaging applications differ prior to engagement.
As the cost of accessing the latest in machine learning and artificial intelligence drops, more and more organizations are depending on technology to reduce the cost and improve the quality of core business functions. By leveraging this technology in interactive conversations via conversational interfaces (CIs), customers across different demographics can now receive current, guided assistance, whether they want to know more about the latest agricultural practices or new financial services.
This blog is authored by Ashley Lewis, Investment Officer, West Africa and South Africa, Accion Venture Lab with support from Tunde Kehinde, co-founder of Accion Venture Lab portfolio company Lidya.